Summary of our plans
CSS Elite Partner Program |
Basic |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
---|---|---|---|---|---|
Standard Features |
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Unlimited CSP tickets |
✓ |
✓ |
✓ |
✓ |
✓ |
Contact methods: Webform |
✓ |
✓ |
✓ |
✓ |
✓ |
Contact methods: Live chat |
|
✓ |
✓ |
✓ |
✓ |
Contact methods: phone |
|
✓ |
|
✓ |
|
24/7 access and 9-6 BH Incident Management |
✓ |
|
|
|
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24/7 access and Incident Management |
✓ |
✓ |
✓ |
✓ |
|
IRTi SLA: 1, 2, 4, 6 hours according severity |
|
✓ |
✓ |
✓ |
✓ |
IRTi SLA: 4, 8, 12, 16 hours according severity |
✓ |
|
|
|
|
Premier support L3 escalation to Microsoft |
✓ |
✓ |
✓ |
✓ |
|
12 months contract with auto-renewal policy |
|
✓ |
✓ |
✓ |
✓ |
Partner’s brand service setup and customization |
|
|
✓ |
|
✓ |
Direct access for every end customers |
|
|
|
✓ |
✓ |
ad-hoc end customer Customization with Add-ons |
|
✓ |
✓ |
✓ |
✓ |
ADD-ONS enabled |
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End customer access |
|
✓ |
✓ |
|
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On-premises support |
|
✓ |
✓ |
✓ |
✓ |
5 Tickets end customer access |
|
✓ |
✓ |
|
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Enterprise Agreement |
|
✓ |
✓ |
✓ |
✓ |
Partner Gold SLA |
|
✓ |
✓ |
✓ |
✓ |
Partner Platinum SLA |
|
✓ |
✓ |
✓ |
✓ |
Partner Diamond SLA |
|
✓ |
✓ |
✓ |
✓ |
End customer Diamond SLA |
|
✓ |
✓ |
✓ |
✓ |