Summary of our plans
|
CSS Elite Partner Program |
Basic |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
|---|---|---|---|---|---|
| Standard Features |
|
|
|
|
|
|
Unlimited CSP tickets |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Contact methods: Webform |
✓ |
✓ |
✓ |
✓ |
✓ |
|
Contact methods: Live chat |
|
✓ |
✓ |
✓ |
✓ |
|
Contact methods: phone |
|
✓ |
|
✓ |
|
|
24/7 access and 9-6 BH Incident Management |
✓ |
|
|
|
|
|
24/7 access and Incident Management |
✓ |
✓ |
✓ |
✓ |
|
|
IRTi SLA: 1, 2, 4, 6 hours according severity |
|
✓ |
✓ |
✓ |
✓ |
|
IRTi SLA: 4, 8, 12, 16 hours according severity |
✓ |
|
|
|
|
|
Premier support L3 escalation to Microsoft |
✓ |
✓ |
✓ |
✓ |
|
|
12 months contract with auto-renewal policy |
|
✓ |
✓ |
✓ |
✓ |
|
Partner’s brand service setup and customization |
|
|
✓ |
|
✓ |
| Direct access for every end customers |
|
|
|
✓ |
✓ |
| ad-hoc end customer Customization with Add-ons |
|
✓ |
✓ |
✓ |
✓ |
| ADD-ONS enabled |
|
|
|
|
|
| End customer access |
|
✓ |
✓ |
|
|
| On-premises support |
|
✓ |
✓ |
✓ |
✓ |
| 5 Tickets end customer access |
|
✓ |
✓ |
|
|
| Enterprise Agreement |
|
✓ |
✓ |
✓ |
✓ |
| Partner Gold SLA |
|
✓ |
✓ |
✓ |
✓ |
| Partner Platinum SLA |
|
✓ |
✓ |
✓ |
✓ |
| Partner Diamond SLA |
|
✓ |
✓ |
✓ |
✓ |
| End customer Diamond SLA |
|
✓ |
✓ |
✓ |
✓ |